Privacy Policy for Dieta Efectiva App
Effective Date: 07/24/2025
Dieta Efectiva (“we,” “our,” or “us”) is committed to protecting your privacy. This Privacy Policy describes how we collect, use, and share your personal information when you use our mobile application (“App”).
By using the Dieta Efectiva App, you agree to the terms outlined in this policy.
1. Information We Collect in your office visit
The Dieta Efectiva mobile application does not directly collect personal or health information from users.
All personal and health-related data is collected and managed by authorized staff through a separate administrative system used for patient management. The mobile app only displays this information to users for informational and tracking purposes.
2. Information Processed and Displayed in the App
Although the App does not directly collect data, it may display the following information that has been entered through our administrative system:
Personal Information
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- Name
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- Email address
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- Phone number
Health and Wellness Information
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- Weight goals
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- Meal preferences
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- Session logs (e.g., auriculotherapy tracking)
Device Information
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- Device model
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- Operating system
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- App version
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- Language and region settings
Usage Data
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- Interactions with app features
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- Session duration
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- Crash reports and performance data (via analytics tools)
3. How We Use Your Information
We use the information (processed through our systems) to:
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- Provide personalized wellness recommendations
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- Improve app functionality and performance
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- Respond to user inquiries
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- Send relevant updates, offers, or notifications (only with your consent)
4. Data Sharing and Third-Party Services
We do not sell your data. However, we may share information with trusted third-party service providers to help us operate the app, including:
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- Google Firebase / Analytics – for performance monitoring and error reporting
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- Push Notification Providers – to deliver reminders or motivational messages
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- Payment Processors – if in-app purchases are enabled
These third parties are required to comply with strict data privacy standards.
5. User Control and Consent
You can:
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- Request access to your personal data
- Request corrections to your data
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- Withdraw consent to data processing
Since the app does not support in-app account deletion, you can request deletion of your account and associated data by contacting us at:
info@dietaefectiva.net
We will process such requests within 30 days, unless retention is required for legal or regulatory purposes.
7. Data Retention
We retain personal and health-related data only for as long as necessary to provide our services:
- Data is stored while you are an active user in our system
- If you request deletion, your data will be deleted within 30 days of verification
- Analytics and usage data may be retained for up to 12 months for performance and improvement purposes
After the retention period, data is securely deleted or anonymized.
7. Data Security
We use industry-standard security measures to protect your information, including:
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- Encryption of sensitive data
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- Secure storage of user credentials
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- Access controls within our team
Despite these measures, no digital system is 100% secure.
8. Children’s Privacy
Our app is not intended for children under 13. We do not knowingly collect data from minors without verified parental consent.
9. Changes to This Policy
We may update this policy periodically. If changes are made, we will notify users via in-app notifications or update notices. Continued use of the app after changes means you accept the updated policy.
10. Contact Us
If you have questions or concerns about this policy, please contact us:
Email: info@dietaefectiva.net
Business Name: Dieta EfectivaRequest access to your personal dat